ASSESSMENT OF NURSES’ KNOWLEDGE, ATTITUDES, AND APPLICATION OF THERAPEUTIC COMMUNICATION SKILLS IN PATIENT CARE AT A TERTIARY CARE HOSPITAL

Abstract

Background: Therapeutic communication is a fundamental component of nursing care that enhances nurse–patient relationships, improves patient satisfaction, and supports quality healthcare delivery. It enables effective exchange of information and emotional support, contributing to better clinical outcomes.Aim: The study aimed to assess the knowledge, attitude, and practice of nurses regarding therapeutic communication at tertiary care hospitals in Lahore. Methods: A descriptive cross-sectional design was used. A sample of 154 nurses was selected through simple random sampling. Data were collected using an adopted structured questionnaire covering demographic data, knowledge, attitude, and practice. Analysis was performed using SPSS version 21. Descriptive statistics, frequency distributions, reliability, validity tests, and normality checks were applied.

Results: Findings showed that 39.0% of nurses had moderate knowledge, 33.1% low knowledge, and 27.9% high knowledge. A majority (57.1%) demonstrated a positive attitude toward therapeutic communication. Regarding practice, 61.7% of nurses reported good practice. Overall, nurses showed adequate understanding of key communication principles, although knowledge gaps were identified.

Conclusion: Nurses exhibited moderate knowledge, positive attitude, and good practice regarding therapeutic communication. Strengthening training programs and continuous professional development is recommended to improve communication competencies and enhance patient care quality.

Keywords: Therapeutic communication, nurses, knowledge, attitude, practice, cross-sectional study, tertiary care hospital.