Exploring Patient Satisfaction With Quality Care Provided By Nurses Among Inpatient Care Setting

Abstract

Objective: To assess the overall satisfaction level of patients with the quality of nursing care received during their hospital stay.

Design: A descriptive cross-sectional study design was employed.

Methodology: A total of 109 patients were selected using a purposive sampling technique. Data were collected at Arif Memorial Teaching Hospital using the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), which comprises 20 items. A structured survey method was used for data collection. The statistical analysis was performed using SPSS version 23. The period of this study will be 6 to 8 months after the consent of synopsis.

Results: The findings revealed that patients generally had a positive opinion of the nursing care they received. Most patients 64.2% were married and had little previous hospital stays, 45% of patients were accommodated in shared rooms; most admissions originated from direct 28.4% or emergency (29.4%). A high satisfaction score of 83.5% reflected favorable views of nurses' comfort and care. The overall mean satisfaction score was approximately M = 3.44 with P < 0.001, indicating a statistically significant level of satisfaction. Patients expressed strong approval regarding technical competence, communication, and discharge planning. However, areas such as family involvement and personalized care were identified as needing improvement.

 Conclusion: Patients expressed overall satisfaction with the nursing care provided, especially appreciating the nurses' technical skills and communication abilities. Nonetheless, the study highlights the need to enhance family involvement and personalized care approaches to further improve patient satisfaction.