Assess the Communication Challenges Faced by Clinical Nurses in Providing Quality Care Nursing
DOI:
https://doi.org/10.66021/pakmcr994Keywords:
Communication Challenges, Clinical Nurses, Quality of Care, Patient Safety, Nurse-Patient Communication, Healthcare Communication.Abstract
Background: Effective communication is an essential component of nursing practice and plays a critical role in ensuring patient safety, satisfaction, and quality healthcare delivery. However, clinical nurses frequently encounter communication barriers such as workload, time constraints, language differences, and inter professional communication gaps, which may negatively affect patient care outcomes.
Objective: To assess the communication challenges faced by clinical nurses in providing quality care and to evaluate the impact of these challenges on patient care outcomes.
Methodology: A descriptive cross-sectional study was conducted among 140 clinical nurses working in different hospital departments, including medical, surgical, emergency, ICU, and OPD units. A non-probability convenience sampling technique was used to recruit participants. Data were collected using a structured self-administered questionnaire consisting of demographic information, communication challenges, and quality of care indicators. The collected data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation.
Results: The findings revealed that clinical nurses experienced a moderate level of communication challenges, with an overall mean score of 3.26 ± 0.56. Heavy workload (M = 3.72 ± 0.70) and lack of time (M = 3.60 ± 0.66) were identified as the most significant barriers. Communication challenges moderately affected the quality of care (M = 3.38 ± 0.60), particularly patient dissatisfaction, delays in care, and risk of medical errors. Nurses strongly supported communication improvement strategies, including communication training, teamwork enhancement, and workload reduction.
Conclusion: Communication challenges remain a significant issue in clinical nursing practice and moderately affect the quality of patient care. Addressing workload, improving communication skills, and promoting supportive organizational strategies are essential to enhance patient safety and healthcare outcomes.
