IMPACT OF BURNOUT OF HEALTHCARE PROFESSIONALS ON PATIENT CARE UNDER MEDIATION OF WORK RELATED ANXIETY AND MODERATION OF SELF COMPASSION

Abstract

Burnout is a growing dilemma of the healthcare organizations. The healthcare workers are routinely face the multiple factors such as work overload, patient influx, sexual harassment, physical harassment at workstation which could increase their burnout conditions while performing there clinical practices. The burnout of the healthcare providers is a psychological state, which may cause the least intention toward their professional obligation turning into the deteriorated patient care. The aim of concurrent research study was to identify the impact of burnout on patient care under mediation of work related anxiety and moderation of self-compassion. To achieve the desired objective of this research study, a quantitative correlational research study was planned. The total research sample of this research study was 352 individuals working in private institutions of Rawalpendi and Islamabad. The data was analyzed to through a statistical package of social sciences after collecting with the convenient sampling technique. It was analyzed that burnout negatively impacts the patient care. Statistic concluded that burnout negatively impacts the patient care with beta coefficient of - 0.189 and devalue 2.382 and p value 0.017. Similarly, it was concluded that the work related anxiety of the healthcare professional is increased due to the burnout with beta coefficient is 0.95, t value 15.58 and p value 0.00 which in turn can decrease the patient care with - 1.48 and t value - 9.04 and p value 0.000. Similarly, it was concluded that the work related anxiety significantly mediates the relationship between burnout and patient care. However, it was identified that the self-compassion moderates to change the negative impact of work related anxiety on patient care from - 1.48 to significant value of 0.283 with the t value 7.129 and p value 0.000. It was concluded on the statistical analysis that burnout is an organizational dilemma which can affect the healthcare professionals to pay least attention towards their professional obligation and serve the patients with deteriorated level of patient care. Similarly, the work related anxiety is another organizational factor which strengthens the negative impact of burnout on the patient care. However, the healthcare professionals have coping intrinsic factors such as self-compassion. The self-compassion factor is a factor which can neutralize the negative impact of work related anxiety on the patient care because the health care professionals are considering their job as a noble profession.